Web browser
Before you start
Have the email address and password of your Crystal TV account ready, and make sure your device is connected to the internet.
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Step 1
Open an up-to-date browser such as Chrome, Firefox, Safari or Edge.
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Step 2
Go to [PLACEHOLDER: web player address].
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Step 3
Sign in with your Crystal TV account details.
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Step 4
Pick a channel or video to check that everything plays.
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Tip
Works on Windows, Mac and Chromebook. Turn off ad blockers or VPNs for this site if video won't start.
Still stuck?
Tell us your device model and which step you're on, and we'll walk you through it.